{"id":65,"date":"2021-05-19T22:05:45","date_gmt":"2021-05-19T20:05:45","guid":{"rendered":"https:\/\/portfolio.jaadar.go.yj.fr\/?page_id=65"},"modified":"2021-05-26T01:18:55","modified_gmt":"2021-05-25T23:18:55","slug":"maintenance-dun-parc-informatique-glpi","status":"publish","type":"page","link":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/maintenance-dun-parc-informatique-glpi\/","title":{"rendered":"Maintenance d\u2019un Parc Informatique (GLPI)"},"content":{"rendered":"\n<p style=\"font-size:24px\"><strong>Contexte\u202f:<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">la mise en \u0153uvre de l\u2019infrastructure de test demand\u00e9e par le DSI est termin\u00e9. Avant de d\u00e9ployer&nbsp;celle-ci en production, il vous demande au pr\u00e9alable de la compl\u00e9ter en ajouter un service de gestions des incidents. Pour cela vous devez vous appuyer sur le Plug-In GLPI (Gestion Libre de Parc Informatique) qui s\u2019int\u00e8gre \u00e0 OCS Inventory. Il repr\u00e9sente un&nbsp;gestionnaire d\u2019incidents gr\u00e2ce \u00e0 l\u2019\u00e9mission de tickets que chaque intervenant pourra traiter. Il favorise la gestion et l\u2019historisation des diverses op\u00e9rations de maintenance et des proc\u00e9dures li\u00e9es, r\u00e9alis\u00e9es sur les ressources techniques. GLPI s\u2019appuie&nbsp;sur OCS pour la remont\u00e9e automatique.&nbsp;<\/p>\n\n\n\n<p style=\"font-size:24px\"><strong>Objectif\u202f:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li> D\u00e9tecter et g\u00e9rer l\u2019ensemble des incidents d\u2019un r\u00e9seaux informatique&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li> cr\u00e9er diff\u00e9rents utilisateurs avec des droits sp\u00e9cifiques,&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>\u00catre capable de venir en aide aux utilisateurs&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>\u00catre capable de faire la diff\u00e9rence entre une d\u00e9gradation de services et une interruption de services.&nbsp;<\/li><\/ul>\n\n\n\n<p style=\"font-size:24px\"><strong>Contrainte\u202f:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>Pour r\u00e9aliser ce travail vous utiliserez le Plugin GLPI.<\/li><\/ul>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>Il Doit \u00eatre mis en relation avec OCS Inventory pour partager la base de donn\u00e9es de celui-ci et b\u00e9n\u00e9ficier de la gestion du par cet des utilisateurs. <\/li><\/ul>\n\n\n\n<ul class=\"has-medium-font-size wp-block-list\"><li>Cr\u00e9ation d&#8217;incidents et r\u00e9solutions. <\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-file\"><a href=\"https:\/\/portfolio.mouradjaadar.fr\/wp-content\/uploads\/2021\/05\/Restitution-Support-Utilisateur-1.pdf\">Restitution<\/a><a href=\"https:\/\/portfolio.mouradjaadar.fr\/wp-content\/uploads\/2021\/05\/Restitution-Support-Utilisateur-1.pdf\" class=\"wp-block-file__button\" download>T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a href=\"https:\/\/portfolio.mouradjaadar.fr\/wp-content\/uploads\/2021\/05\/mode-Operatoire-Glpi.pdf\">Mode Op\u00e9ratoire<\/a><a href=\"https:\/\/portfolio.mouradjaadar.fr\/wp-content\/uploads\/2021\/05\/mode-Operatoire-Glpi.pdf\" class=\"wp-block-file__button\" download>T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contexte\u202f: la mise en \u0153uvre de l\u2019infrastructure de test demand\u00e9e par le DSI est termin\u00e9. Avant de d\u00e9ployer&nbsp;celle-ci en production, il vous demande au pr\u00e9alable de la compl\u00e9ter en ajouter un service de gestions des incidents. Pour cela vous devez vous appuyer sur le Plug-In GLPI (Gestion Libre de Parc Informatique) qui s\u2019int\u00e8gre \u00e0 OCS [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":6,"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":1958,"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/pages\/65\/revisions\/1958"}],"wp:attachment":[{"href":"https:\/\/portfolio.mouradjaadar.fr\/index.php\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}